InSync Information Technologies Pvt LtdPioneering Network Automation
InSync Information Technologies Pvt LtdInSync considers support and maintenance as an important part and parcel of life-cycle management of your automation solution. InSync offers two flavors of maintenance support to suit your business needs. Selecting appropriate support level depends on business criticality of your network automation application and SLA requirement.
8×5 Gold support is best suited if your deployment is an essential service that impacts business hour operations. Customers who opt for Gold support has a higher tolerance window than customers who go for Premium support. Standard support SLAs for Gold support will be as follows.
Support availability: 8×5
Technical support over phone/e-mail: 8×5
Response time over phone: Immediate
Response time over e-mail: 2 hours
Technical support over remote: 8×5
Technical support over remote: < 4 Hours
On-site availability*: Yes
On-site response time*: NBD
Quarterly Reviews: No
Minor version upgrades: No
Bug fixes, patch updates: Yes
*Where applicable only, either direct or through partners
24×7 Premium support is best suited if your deployment is mission critical and you are bound by strict SLAs with your stakeholders. If your operation is around the clock, or if the automation use-case has an impact around the clock, 24×7 support would be required. Support SLAs will be as follows.
Support availability: 24×7
Technical support over phone/e-mail: 24×7
Response time over phone: Immediate
Response time over e-mail: 2 hours
Technical support over remote: 24×7
Technical support over remote: < 2 Hours
On-site availability*: Yes
On-site response time*: NBD
Quarterly Reviews: On-demand
Minor version upgrades: Yes
Bug fixes, patch updates: Yes
*Where applicable only, either direct or through partners
support@insyncit.net
+94773 402 276 | +94714 120 688